Last Updated: September 28, 2026
At ÉRMOSA Skin Studio, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, purchase products, book appointments, or communicate with us.
This Privacy Policy explains what information we may collect, how we use it, how it may be shared, and the choices available to you.
1. Information We Collect
Depending on how you interact with ÉRMOSA Skin Studio, we may collect:
- Your name
- Email address
- Phone number
- Billing address
- Shipping address
- Information related to your orders and purchases
- Appointment and booking information
- Information submitted through contact forms or other website forms
- Information associated with a customer account, if you create one
- Information you voluntarily provide regarding your skincare concerns, sensitivities, allergies, or other information relevant to your appointment
- Payment-related information necessary to process transactions
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and information about how you interact with our website.
2. How We Use Your Information
We may use the information we collect to:
- Process and fulfill product orders
- Process payments
- Ship and deliver orders
- Schedule and manage appointments
- Communicate with you regarding appointments, orders, and purchases
- Respond to questions and customer service requests
- Provide and improve our skincare services and products
- Improve our website and customer experience
- Send marketing or promotional communications when permitted and where you have provided the appropriate consent
- Prevent fraud, unauthorized transactions, and misuse of our website
- Maintain business and transaction records
- Comply with applicable legal, tax, accounting, and regulatory requirements
3. ONLINE ORDERS
When you place an order through our website, we collect the information necessary to process and fulfill your purchase.
This may include your name, email address, billing information, shipping address, phone number, and order details.
WooCommerce and third-party service providers may process certain information as necessary to complete your transaction, process payments, prevent fraud, fulfill orders, and provide related services.
4. APPOINTMENTS AND SKINCARE SERVICES
When you book an appointment with ÉRMOSA Skin Studio, we may collect information necessary to schedule and provide your requested service.
You may voluntarily provide information about your skincare concerns, allergies, sensitivities, medications, or other information that may be relevant to your appointment.
This information may be used to help us prepare for and provide your requested skincare service.
Please avoid submitting sensitive medical information through general website contact forms unless specifically requested or necessary for your appointment.
5. PAYMENT INFORMATION
Payments made through our website may be processed by third-party payment providers, including WooPayments and other payment services made available through our checkout.
Payment providers may receive information necessary to process your transaction, which may include your name, email address, billing information, shipping information, phone number, purchase amount, and other information required to process or support the payment.
WooPayments uses secure payment fields provided by its payment-processing infrastructure, and WooCommerce states that sensitive payment information is not stored on the merchant’s website in the same manner as ordinary customer information.
ÉRMOSA Skin Studio does not intentionally store complete credit or debit card numbers on our website.
6. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to operate essential website functions, remember preferences, maintain shopping-cart functionality, support customer accounts, improve website performance, and understand how visitors interact with our website.
WooCommerce uses certain cookies to support functions such as customer sessions and shopping-cart functionality.
Third-party services used on our website may also use cookies or similar technologies.
You may control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of our website.
7. EMAIL COMMUNICATIONS
If you provide your email address when placing an order, booking an appointment, submitting a form, or communicating with us, we may use your email address to provide transactional communications, respond to your request, and communicate regarding your order or appointment.
If you choose to receive marketing communications from ÉRMOSA Skin Studio, you may unsubscribe from promotional emails at any time by using the unsubscribe option included in those communications.
8. HOW WE SHARE INFORMATION
We do not sell your personal information.
We may share information with trusted third-party service providers when reasonably necessary to operate our business and provide our products and services.
These providers may assist with:
- Website hosting
- E-commerce and order processing
- Payment processing
- Appointment scheduling
- Shipping and delivery
- Email communications
- Website forms
- Website analytics and performance
- Fraud prevention and website security
These service providers may process personal information as necessary to provide their services.
We may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect our rights, customers, website, or business.
9. THIRD-PARTY SERVICES AND LINKS
Our website may contain links to or integrations with third-party websites and services.
These third parties may have their own privacy policies and terms. ÉRMOSA Skin Studio is not responsible for the privacy practices of third-party websites or services that we do not control.
10. DATA SECURITY
We take reasonable measures to protect the personal information collected through our website from unauthorized access, misuse, alteration, or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
11. HOW LONG WE KEEP INFORMATION
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining customer and business records, providing services, resolving disputes, preventing fraud, and meeting applicable legal, tax, accounting, or other obligations.
WooCommerce provides store owners with settings to determine how certain personal and order information is retained or removed.
12. YOUR PRIVACY RIGHTS
Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information.
These may include the right to request access to, correction of, or deletion of certain personal information, subject to applicable legal requirements and exceptions.
To make a privacy-related request, please contact us using the information below.
We may need to verify your identity before completing certain requests.
13. CALIFORNIA PRIVACY
ÉRMOSA Skin Studio is located in California. California privacy laws may provide California residents with certain rights regarding their personal information, depending on the circumstances and applicable legal requirements.
We do not sell personal information.
If you have a question or request regarding your personal information, please contact us using the contact information below.
14. CHILDREN’S PRIVACY
Our website and services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13 through our website.
If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.
When changes are made, we will update the “Last Updated” date at the top of this page.
16. CONTACT ÉRMOSA SKIN STUDIO
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:
ÉRMOSA Skin Studio
Long Beach, California
Email: ermosaskinstudio@gmail.com
Phone: 562-675-0209
Studio Address: 3646 Long Beach Blvd, Suite 103, Long Beach CA 90807