At ÉRMOSA Skin Studio, we want you to feel confident in your skincare purchases. Because skincare products are personal-use items, we have specific return guidelines to protect the quality and integrity of our products.
Returns
Eligible skincare products may be returned within 30 days of delivery.
To be eligible for a return, the product must be:
- Unopened and unused
- In its original packaging
- In its original condition
- Sealed, if originally sealed by the manufacturer
Due to the personal nature of skincare products, opened or used skincare products are not eligible for return.
how to request a return
To request a return, please email ermosaskinstudio@gmail.com within 30 days of receiving your order.
Please include:
- Your full name
- Order number
- Product(s) you would like to return
- Reason for the return
Please wait for return approval and instructions before sending your product back.
Returns sent without prior approval may not be accepted.
Return shipping
For returns due to a change of mind, product preference, or other customer-related reason, the customer is responsible for return shipping costs.
If your order arrives damaged, defective, or you receive an incorrect product, ÉRMOSA Skin Studio will provide return or replacement instructions and cover applicable return shipping costs.
damaged or incorrect items
Please inspect your order when it arrives.
If your product arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at ermosaskinstudio@gmail.com
Please include your order number and clear photographs of the product and packaging so we can assist you.
Depending on the situation, ÉRMOSA Skin Studio may provide a replacement or refund.
RETURN ADDRESS
3646 Long Beach Blvd Suite 103
Long Beach, CA 90807
Please do not drop off returns at the studio without prior approval. All returns must be approved in advance and mailed according to the return instructions provided by ÉRMOSA Skin Studio.
refunds
Once your returned product has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method used for the purchase.
Please allow additional processing time for your bank or credit card provider to reflect the refund in your account.
Original shipping charges are non-refundable unless the return is due to an error on the part of ÉRMOSA Skin Studio.
NON-RETURNABLE ITEMS
The following items are not eligible for return:
Items returned after the 30-day return period
Opened or used skincare products
Products that are not in their original condition
Gift cards
Products marked as final sale
Promotional or complimentary products
EXCHANGES
We do not offer direct exchanges at this time.
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery so we can determine the appropriate replacement or refund.
QUESTIONS
If you have questions about a return or your order, please contact:
ÉRMOSA Skin Studio
Email: ermosaskinstudio@gmail.com
We are happy to assist you with any questions regarding your order, return, or skincare purchase.