Thank you for shopping with ÉRMOSA Skin Studio. We carefully prepare every skincare order and package products securely so they arrive safely to you.
ORDER PROCESSING
Orders are typically processed within 2–4 business days after your order is placed.
Orders are processed Monday through Friday, excluding holidays. Please allow additional processing time during promotions, product launches, or periods of high order volume.
Once your order has shipped, you will receive a confirmation email with tracking information when available.
SHIPPING METHODS & DELIVERY
ÉRMOSA Skin Studio currently ships orders within the United States.
Shipping options and costs will be displayed at checkout based on your order and delivery location.
Estimated delivery times begin once your order has been shipped and are provided by the shipping carrier. Delivery times are estimates and are not guaranteed.
ÉRMOSA Skin Studio is not responsible for delays caused by the shipping carrier, weather, holidays, incorrect or incomplete addresses, or other circumstances outside of our control.
FREE SHIPPING
Orders of $100 or more qualify for free standard shipping within the United States.
The $100 minimum is calculated based on merchandise subtotal before applicable taxes and after discounts or promotional codes.
SHIPPING ADDRESS
Please carefully review your shipping information before completing your purchase.
ÉRMOSA Skin Studio is not responsible for packages shipped to an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address after placing your order, please contact us as soon as possible. We will do our best to assist you, but we cannot guarantee that an address can be changed once an order has been processed or shipped.
LOST, STOLEN, OR DELAYED PACKAGES
Once an order has been shipped and transferred to the shipping carrier, ÉRMOSA Skin Studio is not responsible for delays, loss, theft, or damage caused during transit.
If your tracking information indicates that your package was delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location. You may also contact the shipping carrier directly to open an investigation.
If your package arrives damaged, please contact us as soon as possible and provide photographs of the damaged packaging and products so we can determine the appropriate next steps.
DAMAGED OR INCORRECT ORDERS
If you receive an incorrect or damaged product, please contact ÉRMOSA Skin Studio within 7 days of delivery at:
ÉRMOSA Skin Studio
Long Beach, CA 90807
Email: ermosaskinstudio@gmail.com
Please include your order number and photographs of the product and packaging when contacting us about a damaged or incorrect order.
Do not return a product without receiving instructions from ÉRMOSA Skin Studio first.
INTERNATIONAL SHIPPING
At this time, ÉRMOSA Skin Studio does not offer international shipping.
CONTACT US
If you have questions about your order or our shipping policy, please contact:
ÉRMOSA Skin Studio
Long Beach, CA 90807
Email: ermosaskinstudio@gmail.com